Return and Refund Policy
At Aloerveda, we strive to ensure your satisfaction with every purchase. Please read our Return and Refund Policy carefully before making a purchase.
Non-Returnable Items
Once the packaging of our products is opened, they become non-returnable. We do not accept returns for products that have been opened or used.
Damaged or Defective Products
In the unlikely event that you receive a damaged or defective product, you may return it within 3 days from the date of receipt for a refund or replacement. To initiate a return, please contact our customer service team at +91 8600699316 and email support@aloerveda.com and provide the following information:
- 1. Your order number
- 2. Description of the damage or defect
- 3. Clear photographs or a video of the damaged product
Unboxing Video Requirement
To expedite the processing of your return and ensure a smooth refund process, we recommend providing a video of the unboxing of the damaged product. This will help us verify the condition of the product upon receipt and facilitate a quicker resolution.
Refund or Replacement Options
Upon receipt and inspection of the returned product, we will notify you of the approval or rejection of your refund or replacement. If approved, we will process a refund to your original method of payment or offer a replacement of the same product. If the same product is unavailable, we may offer a replacement with products of equivalent value. If we decide to refund you, it will take a minimum of 2 working days and a maximum of 5 working days for the refund amount to reflect on your original payment method, or on a method mutually agreed upon by the customer and the company.
Shipping Costs
Please note that shipping costs for returning the damaged or defective product will be borne by Aloerveda. However, any additional shipping costs incurred for returning the product without prior authorization will be the responsibility of the customer.
Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at support@aloerveda.com or +91 8600699316 / +91 8600699318.
This Return and Refund Policy was last updated on 10th March 2024.